PRIVACY POLICY
1. INTRODUCTION
1.1 Welcome to the Nexaso Medical platform (the "Platform") run by Nexaso Medical (individually and collectively, "Nexaso Medical", "we", "us" or "our"). Nexaso Medical takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Platform. Users refer to a user who registers for an account with us for use of the Services, including healthcare providers, patients, buyers, and other authorized users (individually and collectively, “Users”, “you” or “your”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to manage, protect, and process your data properly. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose, and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your data.
1.2 "Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access. Common examples of personal data could include name and contact information.
1.3 By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.
1.4 This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.
1.5 This Policy applies to all Users who use the Services except where expressly stated otherwise.
2. WHEN WILL NEXASO MEDICAL COLLECT PERSONAL DATA?
2.1 We will/may collect personal data about you:
We will/may collect personal data about you when you register and/or use our Services or Platform or open an account with us; when you submit any form, including but not limited to, a contact form for our team to give you information or other information relating to any of our products and services, whether online or by way of a physical form; when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services; when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms, and emails, including when you interact with our customer service agents; when you use our electronic services or interact with us via our application or use services on our Platform. This includes, without limitation, through cookies which we may deploy when you interact with our application or website; when you grant permissions on your device to share information with our application or Platform; when you link your Nexaso Medical account with your social media or other external account or use other social media features, in accordance with the provider’s policies; when you participate in clinical trials or research studies conducted by Nexaso Medical or its affiliates; when you provide us with feedback or complaints; and when you register for a webinar or other educational event. The above does not purport to be exhaustive and sets out some common instances when personal data about you may be collected.
The above does not purport to be exhaustive and sets out some common instances when personal data about you may be collected.
3. WHAT PERSONAL DATA WILL NEXASO MEDICAL COLLECT?
The personal data that Nexaso Medical may collect includes, but is not limited to, demographic information, contact information, device information, usage data, feedback and communications data, and social media data if you choose to link your social media account to your Nexaso Medical account, all in accordance with applicable laws and regulations. You agree not to submit any information to us that is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation 1 to verify the information provided by you. If you do not want us to collect 2 certain information/personal data, you may have the right to opt-out in certain circumstances. Please refer to the section below entitled "How can you withdraw consent, remove, request access to, or modify information you have provided to us?" Note, however, that opting out or withdrawing your consent for us to collect, use, or process your data may affect 3 your use of the Services and the Platform.
4. COLLECTION OF OTHER DATA
4.1 As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Platform. This typically includes, without limitation, your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.
4.2 As when you view pages on our website or mobile application, when you access other software on our Platform or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your device sends us information on the times of these interactions.
5. COOKIES
5.1 We or our authorized service providers and advertising partners may from time-to-time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Services or Platform. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners to serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about the computer or device, how and when the Services or Platform are used or visited, by how many people, and other activity within our Platform. We may link cookie information to personal data. Cookies also help us to remember your preferences, such as language and location, and to provide you with a more personalized experience.
5.2 You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this you may not be able to use the full functionality of our Platform or the Services.
6. HOW DO WE USE THE INFORMATION YOU PROVIDE US?
6.1 You acknowledge, consent, and agree that Nexaso Medical may access, preserve, and disclose your personal information if required to do so by law or according to a court order or by any governmental or regulatory authority, or if we have a good faith belief that such access, preservation, or disclosure is reasonably necessary to:
(a) Comply with legal process; (b) Comply with a request from a law enforcement or regulatory authority; (c) Enforce the Nexaso Medical Terms of Use or this Privacy Policy; (d) Respond to any threatened or actual claims asserted against Nexaso Medical; (e) Protect the rights, property, or safety of Nexaso Medical, its users, and/or the public; or (f) Prevent or detect fraud or abuse of our services.
6.2 As the purposes for which we will/may collect, use, disclose, or process your data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purposes at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
7. HOW DOES NEXASO MEDICAL PROTECT AND RETAIN CUSTOMER INFORMATION?
7.1 We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can be no guarantee of absolute security.
7.2 We will retain personal data under the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Platform, or your permission to use the Platform and/or the Services is terminated or withdrawn, we may continue storing, using, and/or disclosing your data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your data without prior notice to you.
8. DOES NEXASO MEDICAL DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
8.1 In conducting our business, we will/may need to disclose your personal data to our third-party service providers, agents and/or our related corporations, and/or other third parties, whether sited in Thailand or outside of Thailand, for one or more of the above-stated Purposes. Such third-party service providers, agents, and/or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:
our subsidiaries, and related corporations. Buyers or sellers you have transacted with or interacted with on the Platform or in connection with your use of the Services for the above-stated Purposes.other Users of our Platform for one or more of the above-stated Purposes. Contractors, service providers, and other third parties we use to support our business. These include but are not limited to those parties that provide administrative or other services to us such as mailing houses, logistics service providers, financial services providers, advertising and marketing partners, telecommunication companies, information technology companies, and data centers.
8.2 We may share aggregated and de-identified user information, such as statistical and demographic information, about our Users and information about their use of the Services with trusted third parties for research and development purposes, to improve the quality of healthcare services, and to better understand user needs.
8.3 If applicable laws permit Nexaso Medical to collect, use, or disclose your personal data without your explicit consent, such as for public health purposes or as required by law, we may do so in accordance with applicable legal requirements.
8.4 While Nexaso Medical implements appropriate security measures to protect your personal data, there is always the possibility of unauthorized access or data breaches due to factors beyond our control, such as cyberattacks or other malicious activities.
8.5 As outlined in Nexaso Medical Terms of Service, users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
9. INFORMATION COLLECTED BY THIRD PARTIES
9.1 Nexaso Medical may use third-party services, such as Google Analytics, to collect data about how users interact with our website and mobile applications. This data may include information such as the pages you visit, the features you use, and the duration of your visits. This information is used to improve the user experience and to understand how our platform is being used.
10. DISCLAIMER REGARDING SECURITY AND THIRD-PARTY SITES
10.1 WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD-PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
10.2 We therefore have no responsibility or liability for the content, security arrangements (or lack thereof), and activities of these linked sites. These linked sites are only for your convenience, and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Platform and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
11. HOW CAN YOU ACCESS, UPDATE, OR WITHDRAW YOUR CONSENT FOR YOUR INFORMATION?
11.1 Accessing and Updating Your Information
You have the right to access and update your personal information in our possession. You can request a copy of your information or request corrections to inaccurate information by contacting our Privacy Officer at admin@nexasomedical.com. We will respond to your request within a reasonable timeframe.
11.2 Withdrawing Your Consent
You have the right to withdraw your consent for Nexaso Medical to use or disclose your personal information at any time. To withdraw your consent, please contact our Privacy Officer at admin@nexasomedical.com. However, please be aware that withdrawing your consent may limit our ability to provide you with certain services.
12. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
12.1 At Nexaso Medical, we are committed to protecting your privacy and ensuring you have a positive experience. If you have any questions, concerns, or complaints regarding our privacy practices, we encourage you to contact us at admin@nexasomedical.com